Job Opportunities
Business Process Analyst
Job title | Business Process Analyst |
Current Employee | TBD |
Date: | 8.11.2021 |
Full-time or Part time | Full time |
Exempt/Non-Exempt | Exempt |
Reports to: | Project Manager |
Manages: | Assistant Process Analyst |
Skills/Attributes Required: | Detail oriented, with organizational skills and a professional bearing, with sufficient graphics and writing skills needed to document business journey and transactions through flowcharts, org mapping, and accompanying text descriptions. |
Education/Experience Required: | MBA is preferred, with experience and a working knowledge of business structure and organization principles and a general knowledge of relevant business management systems, i.e.: MA / CRM / ERP / SOR |
Key Performance Objectives: | To discover and unpack and document the entire end-to-end business process, while representing Tekstak in a completely professional manner. This exercise should be conducted in as passive and non-intrusive manner as possible. |
Responsibilities/duties | Frequency | Details |
Mapping the Client Business Departments | Per Engagement | Conduct interviews, workshops, and the required forensic research to discover and document the client business structure by department and the departmental relationships, transactions, and duties within themselves and to each other. And the responsibilities each department has to the client customer and client value proposition. |
Mapping the Client Business Org Hierarchy | Per Engagement | Conduct interviews, workshops, and the required forensic research to discover and document the clients’ personnel and human resources. This includes reporting lines, role responsibilities, and their relationship each has to the rest of the organization. |
Mapping the Client Business Systems | Per Engagement | Conduct interviews, workshops, and the required forensic research to discover and document the digital systems on which the internal and external business transactions and interactions take place. |
Recording Time by Task | Daily | Entering all time allocation in Salesforce by project and task |
Recording Expenses | Weekly | Entering all expense incurred in Salesforce by project and task |
